Everything you need to know about our computer security, data recovery, and support services.
Most logical recoveries (deleted files, corrupted drives, won't boot) are priced with an upfront cap. Physical damage (clicking, grinding, water damage) is quoted by our cleanroom lab partner before any work begins. Contact us for a free estimate — no obligation.
If the drive is clicking, grinding, or not spinning, it requires physical repair in a cleanroom. We partner with a certified lab and provide an upfront quote. Success rates are high for physical recoveries, but not guaranteed.
For best results, bring the entire computer. However, we can work with just the drive if you prefer. Mail-in clients can send the whole system or just the storage device.
Logical recoveries typically take 2–5 business days. Physical recoveries via our lab partner take 7–14 business days. Rush options are available.
Yes. We remove active ransomware, decrypt recoverable files (where possible), and restore from backups if available. We also harden your system to prevent reinfection.
Not always — slowdowns can be caused by junk files, outdated drivers, or failing hardware. We run a full diagnostic to identify the root cause and recommend the most effective fix.
No. We clean malware without deleting personal files. In severe cases where a full OS reinstall is needed, we back up your data first.
Yes. We have managed security plans for small businesses and remote workers, including endpoint protection, regular scans, and 24/7 monitoring.
The $49 diagnostic covers a full assessment of your device — hardware testing, malware scan, and recovery feasibility. It is non-refundable but fully credited toward any service you approve. No obligation to proceed.
Never. We provide upfront quotes before any work begins. You approve the price in writing. No surprise invoices — ever.
Yes. We offer 10% off for seniors (65+), students with valid ID, and registered nonprofits. Contact us for details.
We use encrypted remote access tools (ScreenConnect, Zoho Assist). You receive a secure link, click to connect, and grant permission. You can end the session at any time.
Absolutely. All sessions use 256-bit encryption. We never install persistent agents without your consent. Your privacy is protected.
Virus removal, software issues, slow performance, backup setup, and most security problems. Physical hardware failures require in-shop or mail-in service.
No. We offer three convenient options: mail-in (shipping from anywhere), local drop-off by appointment, or remote support from your home or office.
Contact us for shipping instructions. Pack your device securely, include a note with your name, contact info, and issue description. We'll confirm receipt and begin diagnostic within 24 hours.
We offer expedited service for an additional fee. Turnaround times depend on the issue — call us to discuss your deadline.
Both! We support Windows, macOS, Linux, and even some mobile devices for data recovery. No problem at all.