Terms of Service

Welcome to CyberSecurePC ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website at cybersecurepc.com (the "Site") and our computer security, data recovery, cloning, remote support, and backup services (collectively, "Services").

By using our Site or Services, you agree to be bound by these Terms. If you do not agree, do not use our Site or Services.

1. Services Overview

CyberSecurePC provides the following Services to individuals and businesses in Baltimore, Maryland, and via mail‑in nationwide:

Service	Description
Data Recovery (Logical)	Recovery of lost or corrupted files from storage devices using advanced software tools and techniques.
Security Cleaning	Virus/malware removal, system hardening, performance optimization, and threat eradication.
Hacked System Recovery	Remediation of compromised systems, backdoor removal, ransomware recovery, and security hardening.
System Cloning	Creation of bootable, restorable system images for disaster recovery and migration.
Remote Support	One‑time or ongoing IT assistance via encrypted remote connection.
Managed Backup Setup	Automated cloud/local backup installation and monitoring (subscription available).
Clean Room Referral	Physical recovery (clicking drives, water damage, chip‑off) via third‑party lab partner. Upfront quote provided.

Detailed service descriptions and current pricing are available on the Site or upon request.

2. Diagnostic Fee

A non‑refundable diagnostic fee is required before any Service begins. This fee is credited toward any approved Service performed by CyberSecurePC. If you decline all Services after diagnosis, the diagnostic fee is not refunded. The diagnostic fee amount is disclosed before any work is performed.

3. Customer Responsibilities

By using our Services, you represent and warrant that:

• You own the device and data or are legally authorized to act on behalf of the owner.
• You have backed up your data before delivering any device to us. We strongly recommend maintaining your own backups.
• You will provide accurate information about the device and any access credentials (passwords, encryption keys).
• Your data does not violate any law (e.g., child exploitation material, stolen trade secrets, or any contraband).

4. No Guarantee of Results

• Data recovery is not guaranteed. We use commercially reasonable efforts, but success depends on the physical and logical condition of your device. No specific outcome is promised.
• Security cleaning does not guarantee future protection against new, zero‑day, or previously unknown threats.
• Hacked system repair may require a full operating system reinstallation for severe compromises. You will be notified before any additional steps incurring separate charges are taken.

5. Pricing & Payment Terms

Pricing for Services is provided upfront after a diagnostic assessment. All prices exclude applicable taxes and shipping fees unless stated otherwise. Payment is due before Services are completed (for one‑time work) or on the first of each month (for subscription services). We accept major credit cards, PayPal, and cash (in‑person only).

Subscriptions: Managed backup and ongoing support plans are billed monthly in advance. You may cancel at any time with 30 days' written notice; fees are not prorated for partial months.

6. Shipping & Device Handling (Mail‑In)

• You assume all risk of loss or damage during shipping to our facility. We strongly recommend purchasing shipping insurance.
• We assume risk once the device is received and signed for at our Baltimore commercial address.
• Return shipping costs are your responsibility and will be calculated before device return.
• Abandoned devices: Any device not claimed within 90 days of service completion (or written notice that the device is ready) may be disposed of without further liability or notice.

Mail‑in address: 8201 Harford Rd. Unit 10992, Parkville, MD 21234

7. Remote Support

Remote support sessions require your prior authorization. You may terminate any session at any time. We use industry‑standard, encrypted remote access tools. We do not install persistent remote agents without your explicit written consent. Session logs are retained temporarily for quality assurance and then deleted.

8. Limitation of Liability

A. Data Loss. TO THE FULLEST EXTENT PERMITTED BY LAW, CYBERSECUREPC IS NOT LIABLE FOR ANY LOSS, CORRUPTION, ALTERATION, OR DISCLOSURE OF YOUR DATA. YOUR SOLE AND EXCLUSIVE REMEDY IS A REFUND OF THE SERVICE FEES PAID FOR THE SPECIFIC JOB GIVING RISE TO THE CLAIM.

B. No Indirect Damages. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY.

C. Liability Cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING ANY CLAIM.

D. Lab Partner Services. For clean room referrals to our third‑party lab partner, our liability is limited to the processing or referral fee paid to us. The lab partner's liability is governed by their separate agreement, which will be provided for your review before you approve the referral.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, CYBERSECUREPC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, OR ERROR‑FREE SERVICE. SERVICES ARE PROVIDED "AS IS" AND "WITH ALL FAULTS." NO ORAL OR WRITTEN INFORMATION GIVEN BY OUR STAFF SHALL CREATE A WARRANTY.

10. Indemnification

You agree to indemnify, defend, and hold harmless CyberSecurePC, its owners, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any law or third‑party rights; (c) any data or device you provide that is illegal, stolen, or infringing; or (d) your misuse of our Services.

11. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, available on our Site. By using our Services, you consent to the practices described in the Privacy Policy, including the destruction of access credentials within 30 days and data breach notification protocols as required by Maryland law.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the state or federal courts located in Baltimore, Maryland. You waive any objection to jurisdiction and venue in such courts.

For business customers or commercial entities, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in Baltimore, Maryland. Judgment on the award may be entered in any court having jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be notified by email (if you have provided one) or by a prominent notice on our Site at least 30 days before they become effective. Your continued use of our Services after the effective date constitutes your acceptance of the revised Terms.

14. Miscellaneous

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force.
• Waiver: Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.
• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and CyberSecurePC regarding the Services.
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control (e.g., natural disasters, supply chain disruptions, cyberattacks).

15. Contact Information

CyberSecurePC
8201 Harford Rd. Unit 10992
Parkville, MD 21234
Email: legal@cybersecurepc.com
Phone: (443) 653-8233

For legal notices or disputes, please send written correspondence via certified mail to our physical address. For general inquiries, use the email above.

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By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms create a legally binding agreement. If you do not agree, do not use our Site or Services.