What We Fix Remotely
Most common computer problems — solved without leaving home.
Virus & Malware Removal
Slow & Freezing PC
Internet & Network Issues
Printer & Device Setup
Windows Errors & Crashes
Email Setup & Issues
Software Updates & Cleanup
Password & Account Recovery
Backup Setup & Data Protection
Windows & Mac Support
Common Situations
When remote repair makes the most sense.
You can't or don't want to leave home
Remote support eliminates the hassle of packing up your machine and driving across town. We fix it while it stays right where it is.
The problem is software-based
Viruses, slow performance, Windows errors, email issues, software conflicts — the vast majority of computer problems don't require us to physically touch your machine.
You want it fixed without the hassle
No drive across town and no leaving your computer behind. We schedule a time that works for you, and most sessions are done in under an hour.
You're not in the Baltimore area
Our remote service is available anywhere in the US. You get the same experienced technician regardless of where you're located.
You want to watch and learn
You can see everything we do in real time. Many clients use remote sessions as an opportunity to understand their computer better and we're happy to explain as we go.
Remote or In-Shop?
Some problems need hands-on repair.
Cracked screen, bad battery, or a laptop that won't power on
Hardware problems are repaired at our Parkville, MD shop by appointment, with a quote before any work begins.
Overheating, clicking sounds, or a failing drive
These usually point to physical wear. We'll tell you upfront if your problem needs the shop instead of a remote session.
Not sure which one you need?
That's what the free assessment is for. Request a callback and we'll tell you honestly whether remote repair will work.
How It Works
Simple, secure, and fully transparent.
1
Call or request a callback
Tell us what's going on. We'll ask a few questions and tell you honestly whether remote repair will fix it. The phone assessment and quote are free, with no obligation.
2
Schedule and secure your session
If remote is a good fit, we agree on a time that works for you. You can pay online or request an invoice to confirm your slot.
3
Connect with a small, secure tool
At your appointment, we send you a link to a trusted remote access application. It takes under a minute to start and runs only during your session and nothing is left running in the background afterward.
4
You watch every step, live
You see everything on your screen as we work. You're in control the entire time — you can end the session at any point. We diagnose, fix, and walk you through what we are doing.
5
Session ends, access removed
Once the session is complete, the connection closes and our access is removed. The remote tool can be uninstalled, and we follow up to confirm everything is still working as expected.
Questions
What people ask us most.
Is it safe to let someone access my computer remotely?
Yes, when done through a reputable technician using a trusted tool. You see everything on your screen in real time and you control the session and you can end it instantly at any point. We use industry-standard remote access software, and access ends the moment the session closes. We also never ask for your passwords or banking information.
How much does a remote session cost, and how do I pay?
The phone assessment and quote are free, and you get a price before anything is scheduled. Remote sessions are flat-rate. To secure your appointment, you can pay online or request an invoice.
What if the problem can't be fixed remotely?
If the issue requires physical work like a hardware failure, a drive replacement, or an in-depth infection that needs offline tools we'll tell you upfront, usually during your phone assessment call. Baltimore-area clients can drop off at our Parkville shop by appointment, with a quote before any work begins. If you're outside the area, we'll talk through shipping options on a case-by-case basis.
Can you fix my laptop or desktop remotely?
Yes, for software problems. Slow performance, viruses, Windows errors, and setup issues can usually be fixed remotely on any computer, anywhere in the US. Hardware problems such as a cracked screen, bad battery, or a laptop that won't power on are repaired at our Parkville shop by appointment.
What do I need to get started?
Just a working internet connection and the ability to open a web browser. We walk you through every step of the connection process over the phone. If your computer is so slow that browsing is difficult, let us know because we can often work around it.
How long does a remote session typically take?
Most common issues such as virus removal, performance cleanup, software fixes are normally resolved in 30 minutes to an hour. More complex problems may take longer. We give you an honest time estimate before we start and keep you updated throughout the session.
Do you offer remote support for Mac computers?
Absolutely. Our remote access software supports both Windows and Mac. Call us to describe the issue and we'll let you know what we can do.