What We Repair
Laptop and desktop problems, fixed by an experienced technician.
Cracked & Broken Screens
Battery Replacement
Overheating & Fan Problems
Won't Power On or Boot
Hard Drive & SSD Replacement
Speed & Memory Upgrades
Keyboard, Trackpad & Ports
Liquid Damage Assessment
Desktop Troubleshooting & Repair
Data Transfer to a New Computer
Common Situations
When bringing it to the shop makes the most sense.
Something is physically wrong
A cracked screen, dead battery, overheating, or a computer that won't power on needs hands-on repair that can't be done over the internet.
You want a technician to look at it in person
Some people simply prefer to hand their computer to someone and explain the problem face to face. That's what the shop is for.
You want a clear price before anything is touched
We diagnose the problem, give you a flat-rate quote plus parts, and you approve it before any work begins.
You're in the Baltimore area
Our Parkville shop is easy to reach from Baltimore City and Baltimore County. Drop-off is by appointment, so your device gets our full, unhurried attention.
You need both repair and help with your data
If a failing drive is putting your files at risk, we can handle the repair and talk through data recovery options together.
Remote or In-Shop?
Not every problem needs a trip.
Slow, infected, or full of errors?
Software problems like viruses, slow performance, and Windows errors can usually be fixed remotely, anywhere in the US. See how remote repair works.
Physical problem?
Screens, batteries, overheating, and power issues are repaired in person at our Parkville shop.
Not sure which one you need?
That's what the free assessment is for. Request a callback and we'll tell you honestly whether it needs the shop or can be fixed remotely.
How It Works
Simple, clear, and no surprises.
1
Call or request a callback
Tell us what's going on with your laptop or desktop. We'll ask a few questions and tell you honestly whether it needs the shop or can be fixed remotely.
2
Free assessment and quote
The phone assessment and quote are free, with no obligation. Shop repairs are quoted flat-rate, plus parts when needed.
3
Drop off by appointment
We set a drop-off time at our Parkville shop. Drop-off is by appointment only, and walk-ins aren't available, so your device gets our undivided attention.
4
Approve the price
Before any work begins, you approve the exact cost. No surprise charges when you pick it up.
5
Pick it up, good as new
We let you know when it's ready, and you pick it up at the shop.
Questions
What people ask us most.
Do I need an appointment, or can I walk in?
Appointments only. We work by scheduled appointment so every device gets our full, unhurried attention, and walk-ins aren't available. Call or request a callback and we'll set a drop-off time that works for you.
How much does a laptop or desktop repair cost?
The phone assessment and quote are free, with no obligation. Shop repairs are quoted flat-rate, plus parts when needed, and you approve the price before any work begins. Every problem is different, so we quote after we understand what's wrong.
Do you repair both Windows and Mac computers?
Yes. We support Windows and macOS laptops and desktops.
Can my computer be fixed without bringing it in?
Often, yes. Software problems like viruses, slow performance, and Windows errors can usually be fixed remotely, anywhere in the US. Hardware problems such as a cracked screen, bad battery, or a computer that won't power on are repaired at our Parkville shop.
How long will my computer repair take?
It depends on the problem and whether parts are needed. We'll give you an honest estimate along with your quote, before any work begins.
Will my files be safe during my computer repair?
We treat your files as private and handle your device with care. If a repair could put your data at risk, we'll tell you first, and we recommend backing up important files whenever possible. If a drive is failing, ask us about data recovery.
Where are you located, and what are your hours?
Our shop is at 8106 Harford Road, Suite B, Parkville, MD 21234. We work by appointment only, Monday through Saturday, 9AM–6PM ET, and we're closed Sunday.