What We Remove
Every type of threat, fully eliminated.
Viruses & Worms
Spyware & Keyloggers
Trojans & Backdoors
Adware & Pop-ups
Browser Hijackers
Rootkits & Bootkits
Warning Signs
Is your computer telling you something?
Computer running slow or freezing constantly
Malware often runs silently in the background consuming CPU and memory. If your machine has slowed dramatically, it's worth a check.
Unexpected pop-ups, ads, or browser redirects
If ads appear even when no browser is open, or your homepage keeps changing, adware or a browser hijacker is likely installed.
Antivirus disabled or won't update
Some malware specifically targets security software to disable it. If your antivirus stopped working on its own, that's a red flag.
Strange new programs you didn't install
Toolbars, unknown apps, or new desktop shortcuts you didn't create are classic signs of a bundled malware infection.
Suspicious account activity or missing files
If passwords have changed, emails were sent without your knowledge, or files have disappeared, a trojan or keylogger may be at work.
How It Works
Thorough removal, not a quick fix.
1
Free phone consultation
Describe what you're seeing. We'll give you an honest assessment of severity and next steps before you come in or schedule a remote session.
2
Deep diagnostic scan
Drop off at our Parkville shop (by appointment) or use our remote service. We run professional-grade scans that go far beyond standard antivirus.
3
Full removal & system cleanup
Every infected file, registry entry, and startup item is identified and removed. We don't just quarantine — we eliminate.
4
Security hardening & prevention setup
We update your defenses, close the entry points that were exploited, and walk you through simple habits to stay protected going forward.
Questions
What people ask us most.
My antivirus says my computer is clean — why bring it in?
Consumer antivirus tools miss a significant percentage of threats, especially rootkits and newer zero-day malware. If you're still experiencing symptoms after a clean scan, there's almost certainly something present that your software can't detect. Professional tools operate at a much deeper level.
Can you remove malware remotely?
Yes, for most infections. We offer secure remote sessions for logical malware removal. If a physical drop-off is needed — for severe infections or hardware-level threats — we'll tell you upfront before any work begins.
Will I lose my files during the cleanup?
We always back up your personal files before beginning any removal work. The goal is a clean system with all your data intact. In rare cases where a file is infected itself, we'll notify you before removing it.
How long does malware removal take?
Most cleanups are completed same-day or next business day. Severe infections or deeply embedded rootkits can take longer — we'll give you a realistic timeframe after the initial diagnostic.
Is my personal information at risk after an infection?
Potentially, yes — depending on the type of malware. Spyware and keyloggers are specifically designed to steal credentials and financial data. We'll let you know if we find evidence of data capture and advise you on what accounts to secure.