What We Handle
Every stage of a ransomware attack.
Encrypted File Recovery
Locked & Unusable Systems
Ransom Demand Analysis
Backup & Shadow Copy Rescue
Infection Source Removal
System Rebuild & Hardening
Act Fast
What to do the moment you're hit.
Disconnect from the network immediately
Unplug ethernet and turn off Wi-Fi on the infected machine. Ransomware spreads fast — isolating it stops it from encrypting other devices on your network.
Do not restart or shut down the computer
Some ransomware variants complete their encryption on reboot. Leaving the machine on preserves more options for recovery.
Do not pay the ransom
Payment doesn't guarantee you'll get your files back — and in many cases decryptors exist that make payment unnecessary. Call us first for a free assessment.
Document everything you can see
Photograph the ransom note, note the file extensions on encrypted files, and write down what happened just before the attack. This helps us identify the strain quickly.
Call us before touching anything else
Every action taken on an infected machine can reduce recovery options. The sooner you reach us, the more we can do.
How It Works
Calm, methodical, and honest.
1
Free emergency consultation
Call us right now. We'll identify the ransomware strain, assess the damage, and give you a clear picture of your recovery options — at no cost and no obligation.
2
Strain identification & decryptor check
Many ransomware families have known decryption tools available. We check known databases and our own resources before any other approach is considered.
3
Recovery from backups & shadow copies
Ransomware often misses backup locations, shadow copies, or version history. We dig for every possible restore point before concluding files are unrecoverable.
4
Full removal & system hardening
Once files are recovered, we eliminate the infection completely, close the attack vector, and set up defenses to prevent a repeat — including backup strategy guidance.
Questions
What people ask us most.
Should I just pay the ransom to get my files back?
Not before calling us. Payment doesn't guarantee recovery — many victims pay and receive nothing. More importantly, decryptors exist for a significant number of ransomware strains. We'll check your specific strain first. If payment is ultimately the only path, we'll tell you honestly.
Can you actually recover encrypted files?
It depends on the strain and your situation. Some ransomware has been cracked by security researchers and many tools exist. Others haven't. We also recover from shadow copies, backups, and unencrypted locations the ransomware missed. We give you an honest assessment upfront — no false promises.
My whole business network is down. Can you help?
Yes. We handle both home and small-business ransomware incidents. For network-wide attacks, call us immediately — we can walk you through containment steps over the phone while we get to work on recovery. Time is critical in these situations.
How did ransomware get onto my computer?
The most common entry points are phishing emails with malicious attachments, compromised Remote Desktop Protocol (RDP) connections, and drive-by downloads from infected websites. As part of our recovery process, we identify exactly how the attack happened and close that door.
How do I prevent ransomware from happening again?
The three most important protections are: an offline or cloud backup you don't keep connected to your main machine, up-to-date software and operating system patches, and good email habits. After recovery, we walk every client through a simple prevention setup tailored to how they actually use their computer.